What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with MyMixtees is safe! Through PayPal we accept PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Question: I am interested in buying a T-shirt but it will only let me pay in PayPal (Not in visa or any other credit card). Is there a way to change this?
Yes, you can pay with visa or any other credit card no problem, is just a formality since PayPal pays us, at the end of your purchase process the system will ask you the option to pay with your visa card and you do not need to be in PayPal.
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Gildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.
What is your return policy?
We can only offer a 100% refund for defective orders or damaged/incorrect item(s) because we are a custom print shop and our shirts are made-to-order. Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the t-shirt (excluding shipping costs). IMPORTANT: Please make sure you order the size that fits. We cannot accept returns if you order a certain size, receive that size but it does not fit. Therefore if you have wrongly given us your size or if you order a size and receive that size, but are not happy with the fit, these are not grounds for a return. Please refer to the size chart located on our site, all measurements are taken from armpit to armpit across the front only for the width and highest point on shoulder to bottom seam. For a more detailed return policy or more information please contact us by email firstname.lastname@example.org